Welcome to Loft Lola! These Terms of Service govern your use of our website, located at www.loftlola.com (the “Site”), and the products and services we offer. By accessing or using Loft Lola, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use Loft Lola.
1. Acceptance of Terms
By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
2. Eligibility
To use Loft Lola and purchase our products, you must be at least 18 years old or have the consent of a parent or guardian. By using Loft Lola, you represent and warrant that you meet these eligibility requirements.
3. Use of the Site
You agree to use the Site for lawful purposes only and refrain from engaging in any activities that could harm the Site or other users. This includes refraining from uploading malicious software, violating privacy rights, or interfering with the Site’s operations.
4. Product Availability and Pricing
We strive to ensure that our product information is accurate, but there may be instances where product details, including pricing, may change. However, any price changes will not affect orders that have already been confirmed. We reserve the right to update or discontinue any product without prior notice.
5. Order Processing
All orders are processed within 24 hours. Once processed, you will receive a confirmation via email. You may request order cancellations or address corrections within this 24-hour period, after which no changes can be made. Please refer to our Return Policy for details on returns and exchanges, including conditions and timelines. You can also review our shipping times in the Shipping Policy to understand our delivery estimates.
6. Payment Methods
We accept various payment methods, including major credit cards and PayPal, to ensure a secure transaction. Refunds will be issued through the original payment method in case of eligible returns or order cancellations. For more information, refer to our Return Policy.
7. Returns, Exchanges, and Refunds
We value customer satisfaction and offer a straightforward return process. If you are unsatisfied with your purchase, you may return the product within 30 days of receiving it, provided it is unused and in its original packaging. Please refer to our detailed Return Policy for specific conditions and timelines. Certain products may be non-returnable due to hygiene or custom reasons.
8. Shipping and Delivery
We offer worldwide shipping. Standard delivery times range from 7-15 days for the US, UK, Australia, and 10-30 days for other regions. Refer to our Shipping Policy for detailed delivery estimates. Please note that delivery delays due to customs or unforeseen circumstances will be communicated as soon as possible.
9. Product Warranty
Our products are covered by a warranty in cases of manufacturing defects. If a product arrives defective, you are entitled to a replacement or refund, depending on the product. For more details on warranty conditions, please refer to our Return Policy (if applicable).
10. User Data Submission
Creating an account is not required to make a purchase. You are only required to provide necessary details such as your email, phone number, name, and address for order processing and shipping. We ask that you ensure the accuracy of the information provided to avoid any delays or issues with your order. Loft Lola is committed to safeguarding your personal data in compliance with our Privacy Policy.
11. Customer Rights and Guarantees
You are entitled to request refunds or exchanges within the terms outlined in our Return Policy. Loft Lola complies with all applicable consumer protection laws, including those concerning product guarantees, cancellations, and refunds. If you experience any issues, contact us within the applicable return or warranty periods.
12. Payment Security and Refunds
All transactions are secured with industry-standard encryption, including SSL (Secure Sockets Layer), to protect your financial information and ensure a safe checkout process. If a payment dispute arises, refunds or chargebacks will be processed according to our Return Policy. For more information on payment protection, please contact our customer support.
13. Privacy Policy
Your privacy is of utmost importance to us. For details on how we collect, use, and protect your information, please refer to our Privacy Policy. By using Loft Lola, you consent to the practices described in the Privacy Policy.
14. Entire Agreement
These Terms, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Loft Lola. These Terms supersede all prior agreements, communications, and proposals, whether oral or written, regarding your use of the Site and our services.
15. Entire Agreement Colletion of personal data
