Loftlola
Selling Countries: United States
Customer Service email: contact@loftlola.com
Customer service telephone: +1 650 937 9608
Company address: Rua Kumamoto, 575 - Bairro Nakamura Park, Cotia - SP
Loftlola Shipping Policy
Our goal is to guarantee a transparent and flawless shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship to the United States
- Future expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United States: Free shipping on all orders.
- No hidden fees: All costs are clearly indicated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Last Order Time: 22:00 Central Standard Time (Chicago).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Transit Time: 6-12 days, Monday to Friday.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 7-15 business days to receive your order.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Tracking your order: You can track your order via our website. Simply enter your tracking number in our tracking portal to see the status of your order on the Tracking page.
- Questions: Our support team is ready to assist with any questions about tracking your order em Contact Us.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@loftlola.com.
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of Delivery date.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Loftlola will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
TRACKING
You can track your order by clicking here on Tracking.
At loftlola we are committed to providing efficient and reliable delivery service for your order.