Order Cancellations (If Applicable)

• To cancel your order, please reach out to our Customer Support Team within 24 hours of placing it: contact@loftlola.com
• Cancellation requests cannot be accommodated after 24 hours, as your package will have already been dispatched. We prioritize fast processing to ensure your order reaches you quickly. Once your order has been handled by our warehouse, no further changes can be made

 How can I return my product?

• If you are unsatisfied with your purchase, you can return it within 30 days of receiving it for a full refund.
• The product must be unused and in its original packaging.  
• To start the return process, please contact our Customer Support Team.
• You will need to cover the shipping costs for returning the item to our headquarters in Australia. These shipping costs are non-refundable.
• For added assurance, consider using a shipping method with tracking or purchasing shipping insurance, as we cannot ensure receipt of your returned item.
• Once we receive the returned product, we will notify you via email.

• We will then process your refund, and the credit will be applied to your original payment method.

   

 Defective Products

• IIf you receive a product that is defective, we will provide a replacement at no additional cost.
• You need to send a video to our Customer Support Team to validate your claim.
• In cases where the defect is due to a manufacturing issue, we will ensure you receive a replacement at no charge.

Incorrect Shipping Address

• The responsibility lies with the buyer to ensure that their shipping address is entered correctly.

• Please reach out to our Customer Support Team within 12 hours of placing your order if you suspect that the shipping address you provided may be incorrect. We strive to expedite our processing times, allowing a brief opportunity to rectify any inaccuracies in the shipping address.. 

 Misplaced or Stolen Packages

• Loflola assumes no responsibility for packages that are lost or stolen.
• If the tracking information shows that your package was delivered to your address but you have not received it, please contact your shipping carrier to file a complaint.

• If you need assistance with this process, please don't hesitate to contact our Customer Support Team.

   

 Shipping Fees and Expenses

• Customers are responsible for covering any shipping fees associated with international orders.
• Loftlola does not assume responsibility for customs, duties, taxes, or currency exchange fees.