We offer worldwide shipping for our products, and while international delivery can be quite expensive, we strive to choose the most cost-effective and reliable shipping options available. We use trusted and reputable carriers for all shipments.
For this reason, your order may take:
- 7-15 days to arrive in the USA, Ireland, UK, Norway, Sweden, Denmark, Finland, New Zealand, Australia, and the Netherlands;
- 10-30 days to arrive in other countries.
In rare cases, delivery might take longer due to shipping bottlenecks or customs clearance delays. If you’re unsure how long it will take to reach your country, feel free to email us at: contact@loftlola.com. We're happy to assist you!
How much does shipping cost?
Shipping is generally free with Loftlola.
However, some exceptions include regions like Bahrain, UAE, Albania, Croatia, Isle of Man, India, Israel, China, Taiwan, Cyprus, Gibraltar, Egypt, South Africa, and others, where a fee of $99.00 applies.
How will I get the confirmation details for my order?
During the order process, we’ll keep you informed through multiple emails, such as confirmation of your order and shipping updates. If you don’t see these emails in your inbox, be sure to check your junk or spam folder. If you realize there’s an error with the email address provided, just reach out to us, and we’ll correct it for you.
How can I check my order status?
You can track the status of your order by entering the following information:
- Your Order ID (it starts with LFA… followed by 4 numbers);
- The email address you used to place the order.
If Your Order Includes Multiple Items
Since we ship from various international locations, orders with multiple items may arrive separately at different times. Each package will have its own tracking ID.
Where are your products shipped from?
Orders are shipped from either our US, Australian or Asia warehouse. The country of shipment will depend on your address and the items you have ordered.
Will I Need to Pay Import Taxes?
At Loftlola, we strive to choose the best shipping methods to help you avoid unnecessary customs fees. However, we don’t have control over potential taxes or duties that may be applied once your package reaches your country. These charges can vary depending on local regulations. We know extra costs can be frustrating, so if you have any concerns or questions, we recommend reaching out to your local customs office for clarity. We're always here to assist you if you need more information.
What if my order hasn’t arrived on time?
If your order hasn’t arrived within the specified delivery time, check the tracking to locate it. Delays may sometimes occur due to customs. If you need further assistance, contact our support team at contact@loftlola.com for an update.
How do I cancel or modify my order?
If you wish to cancel or change anything about your order, please reach out to us within 24 hours of placing it at contact@loftlola.com.
After 24 hours from the purchase, we are unable to process cancellations as the package has already been shipped. We process orders very quickly to ensure you receive your order as soon as possible. Once the order has been processed by our warehouse, no changes can be made.