We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal. Rest assured that your payment information is processed securely.

Orders are typically delivered within 7-15 business days for customers in the United States. For more details about delivery times or tracking, please contact us at contact@loftlola.com.

If your order hasn’t arrived within the expected delivery timeframe, first check your tracking details for updates. If the issue persists, feel free to reach out to our customer support team at contact@loftlola.com for assistance.

Once your order is shipped, we’ll send you a confirmation email with tracking details. Use your tracking number to monitor your package. If you can’t locate this email, check your spam folder or contact us to resend the details.

If you notice an error in your delivery address, contact us immediately at contact@loftlola.com. Changes can be made within 24 hours of placing the order. After this period, modifications may not be possible.

You’ll receive an email confirmation as soon as your payment is approved and your order is processed. If you don’t see this email in your inbox, check your spam folder or contact us at contact@loftlola.com.

Our customer service team is available to assist you Monday to Friday, from 9:00 AM to 5:00 PM. Contact us at contact@loftlola.com for prompt support.

Your order number is included in the confirmation email you receive after placing your order. It begins with LFA… followed by four numbers. Keep this number handy for tracking and inquiries.

How do I get in touch?

You can contact us through the following channels:

• Phone: +1 650 937 9608
• Email: contact@loftlola.com
• Or via our Contact Us page.

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM. We’re here to assist you with any inquiries!